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Human Services Agency of San Francisco
Department of Aging & Adult Services * Department of Human Services

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Equal Employment Opportunity

The Human Services Agency/City and County of San Francisco (HSA/CCSF) is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, political affiliation, age, religion, creed, national origin, disability, ancestry, ethnicity, martial status, parental status, domestic partner status, medical condition (cancer-related), or the conditions Acquired Immune Deficiency Syndrome (AIDS), Human Immunodeficiency Virus (HIV) and AIDS-related conditions or other non-merit factors or any category provided by ordinance.

If you have any questions regarding Equal Employment Opportunity, please call the HSA Equal Employment Opportunity Office at 415-557-5878. You may also contact the federal Equal Employment Opportunity Commission (EEOC) at 415-356-5100 or the Department of Fair Employment and Housing (DFEH) at 800-884-1684.

Job Announcement (Examination Announcement) Provision

Applicants must be guided solely by the provisions of the examination announcement, including requirements, time periods, and other particulars, except when superseded by federal, state or local laws, rules or regulations. The HSA/CCSF reserves the right to revise the examination plan in order to meet the requirements of law. In the event that three (3) or fewer applicants meet the minimum requirements for a classification, the HSA/CCSF reserves the right to modify the examination plan and to rank the candidates on the basis of an evaluation of each candidate's training, education, and/or experience without amending the announcement. Clerical errors, misprints, and incorrect wording may be corrected by the posting of a notice on a bulletin board at the HSA Recruitment Office at 1650 Mission St. and at the Dept. of Human Resources at 1 South Van Ness.

Definition of Terms Used on Announcements

ENTRANCE - refers to classifications where all applicants file under the same conditions.

PROMOTIVE - refers to classifications where permanent City employees are given additional points for competent employee and service time.

FILE IMMEDIATELY - means the filing period may be closed at any time, i.e. with one day's notice.

CONTINUOUS - means the filing period is open on a continuous basis, and testing is done periodically for those people who have filed a qualified application.

Application Guidelines

Applicants must clearly show that they meet all requirements by submitting a complete employment application. The examination announcement may require that a supplemental application be filed and may also require the presentation of an official college transcript or copy of a license. Applicants must report all qualifying experience, regardless of the date, on the application. Applicants will not receive credit for experience not indicated on the application. Papers filed with an application are not returned. Applicants are encouraged to keep copies of all application materials.

Minimum Qualifications

Unless otherwise noted, applicants must possess the minimum qualifications required by law and/or the announcement by the final filing date. Required qualifications must be maintained throughout the examination process and, subsequently, as an eligible awaiting employment, and, as an employee, throughout employment. City employees receive credit for the duties of their classification unless their appointing officer had officially assigned other duties in writing, at the time of assignment, and in accordance with Civil Service Commission rules. It is the supervisor's and the employee's responsibility to ensure that work out of classification is appropriately and timely documented. Failure to do so may mean disqualification for the examination. Part-time and volunteer experience may be used to meet experience requirements. One year of experience equals 2000 hours.


Each type of selection device used to determine the eligibility of candidates is described on the announcement. The HSA/CCSF reserves the right to use multiple panels for oral examinations, performance examinations, and combined oral/performance examinations. Scores on written examinations and oral, performance, and oral/performance examinations may be standardized when it is determined that there are significant differences in scores due to multiple examination panels or there is a psychometric value to using standard scores. All candidates will be required to present identification showing a photograph at each part of the examination. Acceptable identification includes: driver license; city, state or federal issued identification card; passport; student body card; or alien registration card. The announcement or Notice of Examination may specifically require showing a driver license if required as a minimum qualification.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the examination process. Please advise the staff member in writing, at the address listed on the examination announcement, of special needs at the time of application.

Seniority Credit in Promotional Examinations

Any City employee who meets the minimum qualifications, has current permanent, probationary, certified temporary from a list, or holdover status with the City and County of San Francisco, and has had six (6) months of verifiable satisfactory experience in any class in any status (including provisional appointments) as of the final filing date for applications, qualifies promotionally. Such employees may be entitled to up to sixty (60) additional points for service and satisfactory performance rating after passing the examination(s). Deductions from service points will be made for applicable disciplinary actions.

Veterans Preference Credit

Applicants who qualify as veterans or disabled veterans may be eligible for veterans preference credit. See Veterans Preference Information for details.

Eligible Lists

The purpose of an examination is to provide a list of qualified person s eligible for employment. Separate lists are established for each job classification. Candidates are ranked on an eligible list according to their overall scores in the examination. Eligibles receiving the same score are given the same rank and are listed in alphabetical order. Vacancies are filled from among the available candidates according to the certification rule used for the list. This rule is stated on the examination announcement and on the eligible list. The duration of the list or of the eligibles who pass the examination will he determined prior to posting the eligible list.

Identification/Right to Work

All persons employed by the HSA/CCSF are required to comply with the Immigration Reform and Control Act of 1986 by presenting documents to verify identity and authorization to work in the United States. Acceptable forms of identification as required by the Federal Immigration and Naturalization Service may be found in the pamphlet entitled "Federal Immigration and Naturalization Service," available at the HSA Personnel Office at 1650 Mission street. 

Change of Address

Applicants/Eligibles are responsible for notifying the Human Services Agency Personnel Office or CCSF Department of Human Resources of any change of address throughout the application/examination process, and prior to employment by completing a Change of Address form or sending a signed letter providing name, social security number, the examination applied for, old address and new address. All notification by HSA/CCSF is done by mail.

Disaster Service Workers

Please note that all City and County employees are designated by both State and City law as "Disaster Service Workers." In the event of a declaration of emergency, any employee of the City and County of San Francisco may be assigned to perform activities which promote the protection of public health and safety or the preservation of lives and property. Such assignments may require service at locations, times and under conditions that are significantly different that the normal work assignment and may continue into the recovery phase of the emergency.

Additional Information

The above mentioned information pamphlets are available at the HSA Personnel Office at 1650 Mission St., 2nd Floor, and at the CCSF Department of Human Resources at 1 South Van Ness Avenue. For further explanation concerning any of the above information, call the telephone number listed on the back of the job announcement.