SFGov, the official site for San Francisco space
San Francisco header image

Human Services Agency of San Francisco
Department of Aging & Adult Services * Department of Human Services

print Print this page | Text size: small - large

How to Make a Shelter Reservation

The shelter system serves everyone in need as beds are available and does not report immigration status to any outside agency, including ICE. You must be registered in CHANGES to use shelter.

To enroll in CHANGES, go to one of the Shelter Reservation sites.  Staff will ask you to provide a name, date and place of birth, gender, ethnicity, and a Social Security number.  The Social Security number is optional and you do not have to be a citizen to use the shelter.  Staff will also take your photograph and obtain a digital finger image. (This is not a finger print or photo of your finger print.  The digital finger identification cannot be shared outside of CHANGES nor can it produce an image of your finger print.  It is used to bring up your profile when you make a reservation or check into the shelter.) 


Reservations for one night and weekend stays are taken in the afternoons at the Shelter Reservation sites (locations and hours listed below) until all available spaces are filled. All reservations must be requested in person.


Long-term (90 day) reservations are made through the 311 Waitlist process. To join the Waitlist, interested individuals who are registered in CHANGES can contact 311 at any time to be added to the Waitlist. People can also go to a Reservation Station to get added to the Waitlist.

To check your placement on the 311 Shelter Reservation Waitlist: www.sf311.org/waitlist

Jazzie's Place

Part of the Dolores Street Community Services shelter, Jazzie's Place is a 24-bed shelter targeted to serve lesbian, gay, bisexual and transgender homeless adults who are seeking shelter beds. The entire adult emergency shelter system is open to all homeless adults, including LGBT guests. Jazzie's Place is unique as it offers three divided sections in one room with eight beds each: one section targeted to male/male-identified users, one targeted to female/female-identified users, and the third is targeted to gender non-conforming, male or female users. Please refer to the document link below for further information about how to get on a waitlist for a 90-day reservation at Jazzie's Place.

Women's Shelter Program

The Women's Shelter now operates as a year-round program. Please review the following document for access procedures.

Locations and Hours for Adult Shelter Reservation Sites for CHANGES Registration, One Night & Weekend Shelter Stay Only

MSC South Drop-In
525 Fifth Street
(415) 597-7960
5:00 p.m. - 1:00 a.m. every day

United Council of Human Services - Resource Center
2111 Jennings Street
(415) 671-1100
7:00 a.m. - 9:00 a.m. every day
7:00 p.m. - 9:00 p.m. every day

Mission Neighborhood Resource Center
165 Capp Street
(415) 869-7977
Monday through Friday
7:00 a.m. - Noon
2:00 p.m. - 7 p.m.
(until 8 p.m. Thursdays)
Saturday:  7 a.m. - Noon

Glide Walk-In Center
330 Ellis Street
(415) 674-6012
Monday through Friday
12:00 p.m. - 9:00 p.m.                         

Services Available at the Shelters

Case managers are available at some shelters and can tell you what services are offered. Services may include referrals to free meals and clothing, employment training, mental health services, money management, substance abuse treatment, and housing opportunities.

Winter Shelter Schedule

The Department of Homelessness and Supportive Housing (HSH), in partnership with the San Francisco Interfaith Council and Episcopal Community Services, will open the Winter Shelter Program from November 20, 2016 through Sunday night February 25, 2017.  The Winter Shelter Program provides additional emergency shelter to men who are homeless in San Francisco during the winter.  Four churches in San Francisco will participate in the program and host people who are homeless for 7-21 nights, depending on the site.  The program provides two meals each day for guests.  Winter Shelter Program spaces are reserved on a first come, first served basis each Sunday.  The reservation ticket will allow the guest a seven-night stay.  Thank you to St. Boniface, St. Mark's Lutheran Church, St. Mary's Cathedral and First Unitarian Church for participating in this interfaith program. 


Homeless Storage: 350 Jones Street at Ellis

Limited storage is available for any person who is homeless. Clothes and shoes only may be stored for up to six months. There is a maximum amount of storage space available to each person.  Persons can request storage and access to stored items once a day during business hours: Monday through Friday from 9:00 AM to 4:00 PM.  Call (415) 921-1978 for any additional information.