Protect Your EBT Benefits From Scams and Fraud

Go to the ebtEDGE website or download the ebtEDGE app from Google Play or the Apple App store, and create an account to:  

• Freeze/unfreeze EBT card access 
• Request new EBT card
• Review transaction history
• Change PIN, password, email address 
• Block Internet or out-of-state transactions 

Questions? Call the EBT Customer Service helpline at (877) 328-9677.

Were your EBT benefits electronically stolen?  

If so, you can request replacement benefits by: 

1. Report the crime by calling (877) 328-9677 (24 hours a day, 7 days a week) 
2. Download, complete, and submit Form 2259. 

• Change your EBT PIN monthly by calling (877) 328-9677 (24 hours a day, 7 days a week).  It’s best to change your PIN the day before your monthly payment gets added to your card.  To find your monthly payment day, see the last digit of your case number below your name on your EBT card.
• Check your EBT balance weekly by calling (877) 328-9677 (24 hours a day, 7 days a week).  Check for unfamiliar charges. 
• Cover the keypad when entering your PIN by using your free hand to shield your PIN from others or a camera.
• Never share your personal information, EBT card number, or PIN for any reason. 

Never respond to offers that include: 

• A “free government cell phone” or “gift cards”.   
• A “protection plan” from a company that says they are part of the state program.  
• A warning from “concerned citizens” about EBT card security with a number to call that looks official.
• Text messages or email asking for your personal EBT information.